Distance Sales Agreement
1. Parties
Seller: the seller of each item in the order; their name or trade name, type (individual seller / trader seller) and, for trader sellers, their MERSIS number, registered electronic mail (KEP) address and full address are set out in the “Order-specific information” section. When buying from more than one seller, a separate agreement is deemed to be concluded with each seller.
Buyer: the member placing the order; their name and delivery address are set out in the “Order-specific information” section.
Intermediary service provider: — — MERSIS No: — — Address: — — Phone: — — Email: destek@f5plus.com.tr — KEP: —. F5PLUS Information Technologies is not a party to this agreement.
2. Subject
The subject of this agreement is the rights and obligations of the parties regarding the sale and delivery of the items whose features, quantity and sale price are stated in the “Order-specific information” section. The order-specific information and the Preliminary Information Form form an integral part of this agreement.
3. Price and payment
Item prices, the shipping fee, the Buyer Protection Fee and the total amount payable, including all taxes, are shown in the “Order-specific information” section. Payment is collected through a licensed payment institution and is not transferred to the seller until the item has been received and approved.
4. Delivery
The seller ships the item within 4 business days at the latest from confirmation of payment. Delivery is made to the delivery address chosen by the buyer and may not exceed the statutory period of thirty days from the order.
5. Right of withdrawal
Purchases from trader sellers: the buyer may exercise the right of withdrawal within 14 days of receiving the item, without giving any reason and without paying any penalty; notice is given by creating a return request on the order page, the return shipping cost is not charged to the buyer, and the seller refunds the price within 14 days of receiving the notice. The right of withdrawal cannot be exercised in the cases listed in Article 15 of the Distance Contracts Regulation.
Purchases from individual (non-trader) sellers: no statutory right of withdrawal arises; the Platform’s return and dispute process applies. Whether a right of withdrawal exists is stated for each seller in the “Order-specific information” section.
Legal note: the nature of the contract concluded with an individual seller (whether it is a consumer transaction) and the provisions that apply must be confirmed.
6. Complaints and dispute resolution
For complaints and objections, the buyer may apply to the Consumer Arbitration Committee or the Consumer Court within the monetary limits set by the Ministry of Trade. The Platform can be reached at destek@f5plus.com.tr.
7. Entry into force
The buyer approves this agreement and the Preliminary Information Form electronically when confirming the order; the agreement is concluded with this approval. The approval record and the order-specific content of the agreement are retained and can be accessed among the order’s documents.